BlackBerry Q10 Help

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BlackBerry Q10 Smartphone

Version: 10.3.2

User Guide

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Published: 2015-05-13

SWD-20150513134513016

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Contents

Setup and basics........................................................................................................................................... 6

New in this release.........................................................................................................................................6
Your device at a glance.................................................................................................................................. 8
What's different about the BlackBerry 10 OS?...............................................................................................10
Notification icons.........................................................................................................................................16
Menu icons..................................................................................................................................................17
Setting up your device..................................................................................................................................17
Using gestures.............................................................................................................................................21
Advanced interactions................................................................................................................................. 28
Personalizing your device.............................................................................................................................29
Device Switch.............................................................................................................................................. 30
About BlackBerry ID.................................................................................................................................... 40

Phone and voice.......................................................................................................................................... 43

Phone..........................................................................................................................................................43
Notifications and ringtones.......................................................................................................................... 52
Voicemail.....................................................................................................................................................59

BlackBerry Hub and email........................................................................................................................... 62

BlackBerry Hub and email........................................................................................................................... 62
joyn for BlackBerry 10 devices..................................................................................................................... 92

Media.......................................................................................................................................................... 95

Change the media volume............................................................................................................................95
Supported audio and video file extensions, formats, and codecs................................................................... 95
Troubleshooting: Media............................................................................................................................... 96
Camera........................................................................................................................................................96
Pictures.....................................................................................................................................................106
Music........................................................................................................................................................ 113
Videos....................................................................................................................................................... 118

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BlackBerry Story Maker............................................................................................................................. 123
Media sharing............................................................................................................................................126
FM Radio...................................................................................................................................................127

Settings..................................................................................................................................................... 130

Customize your device settings.................................................................................................................. 130
Update your device software...................................................................................................................... 134
Battery and power..................................................................................................................................... 135
Connections.............................................................................................................................................. 143
BlackBerry Keyboard and typing................................................................................................................ 169
Language.................................................................................................................................................. 177
Keyboard input methods............................................................................................................................179
Screen display........................................................................................................................................... 190
Accessibility.............................................................................................................................................. 192
Media cards and storage............................................................................................................................209
Using your device with BlackBerry Link...................................................................................................... 214

Applications and features...........................................................................................................................224

Organizing apps.........................................................................................................................................224
About the BlackBerry Assistant.................................................................................................................. 226
Calendar....................................................................................................................................................230
Contacts....................................................................................................................................................241
Clock.........................................................................................................................................................248
Android Apps.............................................................................................................................................252
Maps and GPS........................................................................................................................................... 254
Browser.....................................................................................................................................................262
Smart Tags................................................................................................................................................ 270
File Manager..............................................................................................................................................274
Calculator..................................................................................................................................................277

Productivity and work.................................................................................................................................279

About BlackBerry Balance and your work space ........................................................................................ 279
Remember................................................................................................................................................ 285

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Security and backup.................................................................................................................................. 292

Passwords and locking...............................................................................................................................292
What to do if your device is lost or stolen.....................................................................................................298
BlackBerry Protect.................................................................................................................................... 299
Wiping your device to delete your device data.............................................................................................300
Security settings........................................................................................................................................ 301
Password Keeper.......................................................................................................................................304

Legal notice............................................................................................................................................... 308