I can't open a media file
Make sure that the file is in a format that your BlackBerry device supports.
- BlackBerry Q10
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- Media
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- Troubleshooting: Media
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- I can’t open a media file
BlackBerry Q10 - I can’t open a media file
BlackBerry Q10 > I can’t open a media file
- Setup and basics
- New in this release
- Your device at a glance
- What's different about the BlackBerry 10 OS?
- Notification icons
- Menu icons
- Setting up your device
- Using gestures
- Advanced interactions
- Personalizing your device
- Device Switch
- Preparing to switch devices
- Switching from a device running BlackBerry Device Software 5 or BlackBerry 6
- Switching from a device running BlackBerry 7
- Switching from a BlackBerry 10 device
- Switching from an iPhone or Android device
- Transfer data using a Wi-Fi network and the Device Switch app
- Transfer data using a media card and the Device Switch app
- Transfer data using a media card
- Transfer data using BlackBerry Link on a computer
- Transfer contact info using a SIM card
- After you switch devices
- Troubleshooting: Device Switch
- About BlackBerry ID
- Phone and voice
- Phone
- Notifications and ringtones
- About notifications
- Edit your notification profiles
- Add notification profiles to your device
- Add a notification profile to your quick settings
- Change your ringtone
- Change the volume of your notifications
- How do I turn off all sounds and ringtones except for calls?
- Customize notifications for a contact
- Customize notifications for an app
- Turn off all alerts
- Change the notification settings for Level 1 alerts
- View and respond to Instant Previews
- About Lock Screen Notifications
- Troubleshooting: Notifications and ringtones
- Voicemail
- BlackBerry Hub and email
- BlackBerry Hub and email
- Staying connected with the BlackBerry Hub
- Keyboard shortcuts: BlackBerry Hub
- Setting up and managing accounts
- BlackBerry Hub message list icons
- Viewing and searching messages
- Send email and messages from the BlackBerry Hub
- Managing messages
- Securing your email
- Secure email icons
- Navigating the BlackBerry Hub
- Customizing BlackBerry Hub settings
- Set an out-of-office reply
- Add a signature to an email account
- Change your default email address or calendar
- Download only partial text in email
- Change how messages are displayed in the BlackBerry Hub
- Restrict contacts in the BlackBerry Hub
- Clear recent contact suggestions
- Change the order of accounts in the BlackBerry Hub
- Change which messages appear in the BlackBerry Hub
- Sync Microsoft Exchange contact folders
- Change options for text messages
- Change advanced settings for text messages
- Turn off cell broadcast messages
- Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub
- Make a phone call from the BlackBerry Hub
- About public warning messages
- Troubleshooting: BlackBerry Hub
- joyn for BlackBerry 10 devices
- BlackBerry Hub and email
- Media
- Change the media volume
- Supported audio and video file extensions, formats, and codecs
- Troubleshooting: Media
- Camera
- Pictures
- Pictures icons
- Zoom in or out on a picture
- Pan a picture
- Editing pictures
- About automatic stories
- Add a picture to BlackBerry Story Maker
- Hide a photo in the Pictures app
- View your pictures on a map
- Share a picture
- Take a screen shot of your device
- Organizing your pictures and albums
- Add a picture to the Favorites screen
- Supported picture file extensions
- Music
- Music icons
- Playing your music
- Creating playlists and organizing your music
- Add a song to the Favorites screen
- Set a song as your ring tone
- Turn on the equalizer in the Music app
- Set the audio in the Music app
- View song properties
- Turn on Music Shortcuts
- Play your last music selection
- Troubleshooting: Music
- Videos
- BlackBerry Story Maker
- Media sharing
- FM Radio
- Settings
- Customize your device settings
- Update your device software
- Battery and power
- Turn off your device
- Charge your device
- Battery and charging icons
- Check your battery power level
- Monitor the battery life, memory usage, CPU usage, and storage space on your device
- LED and battery notifications
- Using Battery Saving Mode
- How can I extend battery life?
- Where can I get a new or spare battery?
- Device and battery safety
- Connections
- Check which wireless networks your device connects to
- Monitor your wireless data usage
- Give your device a nickname
- Wireless connections icons
- Choosing a connection
- Turn on airplane mode
- Mobile network
- Wi-Fi connections
- Bluetooth connections
- Turn on Bluetooth technology
- Pair and connect with a Bluetooth enabled device
- Write your Bluetooth pairing infomation to an NFC tag
- Rename a paired or saved Bluetooth enabled device
- Disconnect from a paired Bluetooth enabled device
- Delete a saved Bluetooth enabled device
- Pairing your device with a car
- Let your car kit use your device's network credentials
- Allowing Bluetooth enabled devices to access your contacts
- Set how Bluetooth enabled devices access your accounts
- Automatically establish a Bluetooth connection when you turn on your device
- Supported Bluetooth profiles and services
- Troubleshooting: Bluetooth
- NFC
- USB connections
- Mobile Hotspot
- Internet tethering
- BlackBerry Keyboard and typing
- Use a keyboard shortcut key
- Create or change a keyboard shortcut
- Typing on the BlackBerry Keyboard
- Change keyboard, input, or typing settings
- Type faster with automated assistance settings
- Select text using the BlackBerry Keyboard
- Cut, copy, and paste text
- Selecting word suggestions that appear while you type
- Spell check
- Creating custom text shortcuts
- Clear the learned words list
- Change or delete a text shortcut
- Typing using voice dictation
- Language
- Keyboard input methods
- Screen display
- Accessibility
- What's new in accessibility
- BlackBerry Screen Reader
- Turn on the BlackBerry Screen Reader
- Gestures for the BlackBerry Screen Reader
- Using the BlackBerry Screen Reader with an external keyboard
- Turn on the Dark Screen mode using gestures
- Adjust the volume, speed, and pitch using gestures
- Adjust the text or punctuation verbosity using gestures
- Using audio cues with BlackBerry Screen Reader
- Turn on the Silent on Calls setting using gestures
- Turn on the Keyboard Echo setting using gestures
- Change BlackBerry Screen Reader language using gestures
- Stop the BlackBerry Screen Reader from reading dialog boxes, tips, and notifications
- Customize your accessibility settings
- Turn on Magnify mode
- Turn on the Reverse Contrast feature
- Turn on the Closed Captions setting
- Turn on Hearing Aid mode
- Turn on TTY support
- Media cards and storage
- Using your device with BlackBerry Link
- Applications and features
- Organizing apps
- About the BlackBerry Assistant
- Calendar
- About the Calendar app
- Keyboard shortcuts: Calendar app
- Subscribe to a public calendar on your device
- View your events
- Find email and files associated with an event
- Create an event in the Calendar app
- Add a task to the Calendar app
- Hide a calendar
- Change or delete an event
- Change the snooze time for a calendar reminder
- Create a follow-up meeting
- Join a conference call from a meeting reminder
- Save conference call details in the Calendar app
- Add WebEx details to an event
- Send an "I will be late" message
- Share a file with meeting participants
- Customizing Calendar app settings
- Troubleshooting: Calendar app
- Contacts
- About the Contacts app
- Keyboard shortcuts: Contacts
- Add a contact to the Contacts app
- Copy contacts to and from your SIM card
- Stop automatically merging contacts
- Add a contact from the Calls screen
- Import contact card information to your contact list
- Contact views
- Changing contacts in the Contacts app
- Create a contact group in the Contacts app
- Add a contact to your favorites
- Contact someone
- Set a custom ring tone for a contact
- Search for a contact
- Filtering contacts
- Sort your contacts in the Contacts app
- Share a contact
- Troubleshooting: Contacts
- Clock
- Android Apps
- Maps and GPS
- BlackBerry Maps icons
- Search for a place or an address on a map
- Pin a place on a map
- Get directions
- My places
- Changing settings for Maps
- About location services
- Turn on or turn off location services
- Change location permissions for apps
- Turn on or turn off traffic data
- About the compass
- Get a compass reading
- Point the compass to true north or to magnetic north
- Troubleshooting: Compass
- Browser
- Browsing the Internet
- Bookmarks and browsing history
- Browsing safely
- Troubleshooting: Browser
- Smart Tags
- File Manager
- Calculator
- Productivity and work
- About BlackBerry Balance and your work space
- Switch between your personal space and work space
- Lock your work space
- Change your work space password
- Delete your work space
- Does my device have BlackBerry Balance?
- How do I set up BlackBerry Balance?
- What content is in my work space and my personal space?
- Can I use personal apps on my work's network?
- Where is my picture that I just took?
- What happens to my device data if I leave my organization?
- Troubleshooting: Work space and BlackBerry Balance
- Remember
- Collecting and organizing tasks, notes, and more with the Remember app
- Adding a folder, task list, or an entry to the Remember app
- Changing a folder, task list, or entry in the Remember app
- Delete a folder, task list, or entry in the Remember app
- Viewing and searching your entries in the Remember app
- Troubleshooting: Remember app
- About BlackBerry Balance and your work space
- Security and backup
- Passwords and locking
- What to do if your device is lost or stolen
- BlackBerry Protect
- Wiping your device to delete your device data
- Security settings
- Password Keeper
- Transfer password records
- Store password records in the cloud
- Manage password records
- Use a password record to log in to a website
- Create a password record by sharing a web address or text
- Change the Password Keeper password
- Lock Password Keeper
- Search Password Keeper
- Create security questions and answers
- Scan passwords for security risks
- Prevent password and username copying
- Hide or show passwords in Password Keeper
- Change the criteria for generating passwords
- Legal notice
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