BlackBerry Q10 - My device doesn’t ring or vibrate when I receive a call or message

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My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

• On the home screen, swipe down from the top of the screen. Verify that the Do Not Disturb profile isn't the active

profile.

• If you created a custom notification for a contact, verify that the Sound and the Vibration settings are turned on for the

contact.

• If you created app-specific notifications, in the app settings in the active profile, verify that the Sound and the Vibrate

settings are turned on.