BlackBerry Q10 - My previous device doesn’t detect my new BlackBerry 10 device

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My previous device doesn't detect my new BlackBerry 10 device

When you use a Wi-Fi network and the Device Switch app to switch devices, your devices might not be able to connect if
you use a corporate, academic, or public Wi-Fi network. When you switch devices, try using a home network that allows
If you use a home network to connect your devices and you still can’t connect your devices, try the following:

1. Unplug your router from the power source and restart both devices.
2. Wait 30 seconds.
3. Plug in the router and make sure that it’s turned on.
4. Wait 2 minutes.
5. Move both devices approximately 3 feet (1.83 m) from the router.
6. Turn on both devices.
7. Try running the Device Switch app again.

The Device Switch app is supported by Media Mushroom. For questions or more info, visit


contact Media Mushroom at